Returns and refunds

For online purchases you have 14 days from delivery to withdraw from the purchase, without giving a reason.

How to return a product

1
Contact us
Write to us within 14 days of delivery with your order number and the products to return.
2
Send the products back
We’ll tell you how and where to ship the products, intact and in their original packaging.
3
Get your refund
We refund you within 14 days using the payment method of the order.

For health and hygiene reasons, sealed cosmetic products that have been opened after delivery cannot be returned (Italian Consumer Code, art. 59).